🚚 Shipping Policy

Effective Date: November 2025
Last Updated: November 2025
Website: www.sanfordzcreations.com
Email: info@sanfordzcreations.com
Contact Number: +91-91158-66671

1. Overview

At Sanfordz Creations, we proudly ship handcrafted home décor, textiles, bed sheets, and fashion apparel worldwide.
With over 30 years of export experience and a national award in quality control, we ensure every order — from a single retail purchase to full container loads — is delivered safely, efficiently, and on time.

Our shipping policy covers both International Retail Orders (B2C) and Bulk/Container Load Exports (B2B).

2. Shipping Coverage

We ship globally to over 70 countries, including:
🌍 USA, Canada, UK, Europe, Australia, UAE, Singapore, Japan, and more.

If your country isn’t listed during checkout, please contact us at info@sanfordzcreations.com for a custom shipping quote.

3. Processing Time

🔹 For Retail Orders (Online Purchases):

  • Order processing time: 2–5 business days

  • Once dispatched, you’ll receive a tracking number via email or WhatsApp.

🔹 For Bulk Export / Container Load Orders:

  • Standard production and dispatch time: 25–45 days, depending on order size and product customization.

  • For repeat or stock items: 10–20 days.

  • Production and inspection schedules are confirmed before shipment.

All orders undergo strict quality control before dispatch to ensure international standards.

4. Shipping Methods

🛍️ Retail (B2C) Orders:

We use leading global logistics partners such as:
DHL Express, FedEx, UPS, Aramex, and India Post International.

  • Delivery timeline: 7–15 business days depending on destination.

  • Tracking link is shared as soon as your package ships.

  • Shipping costs are calculated at checkout based on weight, size, and destination.

📦 Bulk / Container Load (B2B Export) Orders:

For wholesale and export clients, we offer:

  • FOB (Free on Board) – Goods shipped from India port after export clearance.

  • CIF (Cost, Insurance & Freight) – Includes ocean freight and marine insurance to buyer’s destination port.

  • DDP (Delivered Duty Paid) – Available on request for selected countries.

Modes of shipment:

  • Sea Freight (FCL / LCL containers)

  • Air Freight (urgent or high-value consignments)

  • Courier Express (samples or small quantity exports)

Ports of Dispatch (India):

  • Mundra Port (Gujarat)

  • Nhava Sheva (Mumbai)

  • ICD Tughlakabad (New Delhi)

  • Air Cargo Terminal (Delhi / Mumbai)

5. Shipping Charges

🔹 Retail Orders:

  • Calculated automatically at checkout.

  • May vary based on country, weight, and courier selection.

  • Occasionally, we offer Free International Shipping promotions — stay tuned via our newsletter or social media.

🔹 Bulk Exports:

  • Quoted on a case-by-case basis depending on order size, volume, and Incoterms (FOB / CIF / DDP).

  • Freight and insurance costs are transparently included in Proforma Invoice (PI).

6. Customs Duties & Taxes

International customers are responsible for any customs duties, import taxes, or clearance fees charged by their destination country.
These charges vary by region and are not controlled by Sanfordz Creations.

However, for B2B export clients, customs documentation and export compliance are handled by our professional logistics team.

We provide:

  • Commercial Invoice

  • Packing List

  • Certificate of Origin (if required)

  • Phytosanitary / Textile Certificates (if applicable)

  • Bill of Lading / Airway Bill

7. Order Tracking

Once your order ships, you will receive:

  • Tracking ID & link via email or WhatsApp

  • Live shipment updates (for express and air shipments)

  • For container load exports, BL (Bill of Lading) and shipment schedule will be shared by our export department.

8. Delivery Timelines

Region Retail (Air Express) Bulk Export (Sea Freight)
Asia / Middle East 5–10 business days 15–25 days
Europe 7–12 business days 25–35 days
North America 10–15 business days 30–45 days
Australia / New Zealand 7–14 business days 25–40 days
Africa / Latin America 10–20 business days 35–50 days

Delivery times may vary slightly due to customs delays or global logistics conditions.

9. Damaged or Lost Packages

We pack every product carefully using export-grade packaging materials.
However, if your parcel arrives damaged or tampered, please:

We will assist you with replacement, claim filing, or refund based on investigation with our shipping partner.

All container shipments include marine insurance coverage when shipped under CIF terms.

10. Shipping Restrictions

Some handcrafted items may be restricted in certain countries due to material composition (e.g., wood, shell, metal).
Our export team ensures compliance with destination country regulations before dispatch.

11. Order Updates

You’ll receive:

  • 📦 Order confirmation email

  • 🚚 Shipping confirmation & tracking number

  • 📬 Delivery notification

  • 🧾 Commercial invoice & documentation for exports

For B2B clients, our export team provides continuous communication until final delivery.

12. Contact Us

For any shipping-related questions, please contact our logistics support team:
📧 Email: info@sanfordzcreations.com
📞 Phone / WhatsApp: +91-91158-66671
🌐 Website: www.sanfordzcreations.com
🏢 Brand: Sanfordz Creations – National Award-Winning Exporter of Handcrafted Home Décor & Fashion